RETURN POLICY
100% Satisfaction Guarantee
Your satisfaction is our goal. We go to great lengths to ensure you get the merchandise that’s just right for you. We understand some customers have hesitations about the remote nature of online shopping, and we’ll do everything we can to give you risk-free access to products we truly think you’ll enjoy. We offer the following 100% Satisfaction Guarantee:
- No restocking fee on all items
- 100% refund on the merchandise purchase price
- Offer valid for 30 days after delivery
What do you have to do to take advantage of this offer?
- Your purchased merchandise must be returned unworn/unused with all tags attached.
- Your return or exchange must be received within 30 days.
- Your return must be requested by phone at (281) 259-5575 (details below)
- You pay delivery and return shipping costs
Address the package to:
Helman Enterprises
403 Robbie Lee Road
Magnolia, TX 77354
Our 100% guarantee ensures that every item you purchase at 4SpecialtySoccer.com meets your standards. If you are not 100% satisfied with your purchase, you may return unworn/unused merchandise with all tags attached within 30 days for an exchange or refund.
Returns & Exchanges
We do everything we can to make ordering online simple. And that includes returns. Per our 100% Satisfaction Guarantee, you may return any item for up to 30 days after delivery. Simply call our Customer Service staff at (281) 259-5575, Mon.-Fri. (9am to 5pm, CST). You will be issued a “Return Authorization Number” (RAN). If you would like to exchange the item, we will credit or bill your account the difference upon verifying your original return and ship out the exchange by your preferred shipping method.
Refunds
As soon as your return is received and verified to be in unworn/unused condition, your refund will be issued. We will try to credit you via your original method of payment unless otherwise instructed. If this fails, we will issue a manual check to your billing address.
We strongly urge you to use certified or insured mail, as we cannot be responsible for items lost in the mail.
If returning a gift, please provide us with the name and address of the gift-giver.
By law, intimate garments containing a crotch cannot be returned once they have been tried on or worn. These returned items are given a biological test before any credit is issued. If we are unable to provide a refund or exchange, you will be responsible for the shipment of the garment back to you; otherwise, we will discard of it.
PLEASE ALLOW 1-2 WEEKS FOR US TO RECEIVE AND PROCESS YOUR RETURN.
We will refund the value of the item returned and any sales taxes that you were charged. Sorry, shipping and handling charges are non-refundable as these are services paid to outside third-parties, as are customs fees and tariffs on international shipments.
If you request an exchange for an item(s), standard-shipping rates will apply to the re-shipment. The shipping and handling will be assessed on the reshipment and this amount will be billed to the original credit card used in the purchase, unless otherwise requested. There will be no charge if we have shipped the wrong item or it is defective. All return item(s) must be in original condition with all tags attached and in original packaging (if any).
Returns received after 30 days will be subject to a 15% re-stocking fee, if accepted.
If you have any questions, please feel free to call 281-259-5575 Monday - Friday between 9 a.m. and 5 p.m. Central Time, or email us at info@4SpecialtySoccer.com.
Close-Out or Sale Item
Important Note: All items marked as Close-Out or Sale Item are sold as an “As Is” purchase and are non-returnable/non-exchangeable.
